Senior Researcher
Design & Research
Hybrid, including time at nimbl’s headquarters and a local Philadelphia client site
Contract-to-full-time
About the role
We’re looking for a Senior Researcher to lead research across complex client engagements. You will uncover user needs, behaviors, and opportunities, then translate what you learn into clear recommendations that shape products, services, processes, and business strategies.
You will own research planning and execution, guide synthesis, present findings to clients, and collaborate with designers, strategists, and other cross-functional partners. This role requires someone who can lead confidently, communicate clearly, and bring structure to ambiguous challenges.
About nimbl
nimbl is a human-centered technology consultancy. We help organizations improve digital experiences, modernize operations, design better workflows, build scalable technology, and apply AI in practical, human-centered ways.
What you’ll do
- Quickly learn each client’s business, customers, challenges, and goals
- Lead research planning and fieldwork with minimal oversight
- Conduct behavioral observation, contextual inquiry, workshops, usability testing, and competitive assessments
- Analyze qualitative and quantitative research data
- Translate findings into strategic, actionable recommendations
- Create deliverables such as presentations, service blueprints, process maps, information architecture diagrams, and wireframes
- Present findings and recommendations clearly to client stakeholders
- Build strong client relationships and help identify opportunities for future work
- Manage multiple projects while maintaining quality and meeting deadlines
What we’re looking for
- Four to seven years of experience in experience research, UX research, UX design, business design, or a related field
- Advanced degree or equivalent experience in human-computer interaction, design, anthropology, psychology, business, or a related discipline
- Strong knowledge of human-centered design principles and research methods
- Experience leading client-facing research engagements
- Strong facilitation, synthesis, storytelling, and presentation skills
- Ability to turn complex information into clear visual and strategic outputs
- Ability to manage multiple engagements and priorities
- Willingness to work onsite according to the role’s hybrid schedule
Nice to have
- Experience with Figma, Miro, UX research platforms, Microsoft Office, or Adobe Creative Cloud
- Experience combining research, service design, and business strategy
- Consulting or agency experience